What is Business Process Outsourcing (BPO)? 

BPO refers to the process of contracting specific business processes (typically non-core, repetitive business tasks) to a third-party service provider. 

Why is BPO a Good Idea?

Outsourcing non-core business tasks to a contractor can improve productivity, increase capacity, provide access to new talent, lower costs, and free up your existing resources—all while allowing your business to focus on its core competencies. 

What Are The Benefits of BPO? 

The benefits of BPO are many, including:

● Access to a scalable, highly educated talent pool 
● No limits to operating hours
● Improved efficiency
● Lower human resource costs 
● Optimized risk management
● Organizational flexibility 
● Speed and agility
● No investments in hard assets required

What Types of Activities are Typically Outsourced?

Contact center Tasks
Outbound and in-bound customer support (voice and chat) for customer service, sales, and technical supports.

Data transcription
Legal proceedings, dictations by health professionals, encoding services

Data processing 
Accounting, Finance and HR-related tasks including data scanning, entry, recording, conversion, and analysis.

Customer interaction
Customer service center, online helpdesk, call center, onsite inspection, trade show support

Sales-related Tasks
Creation and maintenance of sales records, pre-sales data, cold calls, cold emails

Procurement-related Tasks
Sourcing of vendors, onsite factory inspections, customized products, quality assurance

Software development
Prototyping, analysis and design, customization, programming, testing, installation and maintenance, middleware and application software as well as education and training systems software

Engineering development 
Engineering design for civil works and building components, electronics and ship building.

Digital content 
Creation of images, music and other information

To find out how BPO can help you reach your specific goals, click here!